At Kolofa, Customer Service Center is committed to developing itself into an advanced Internet service center backed by intelligent technologies and product platforms. Its mission is to “address user problems, manage service data, optimize risk management and enhance service brand”.Through our professional customer service offered through AI-assisted chat, telephone and other channels, we deal with product enquiries for hundreds of products. We handle customer reports on rule violations and complaints of unauthorized in-game spending by teenage players, offering comprehensive, considerate and timely assistance to our users.